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Expires: May 31, Get Code. Don S. All was quick professional and courteous. Been using this location for years. Always quick, friendly, and good price. The wait to get into the bay was excessive. On the other hand this is the first time I had to wait so long. This was my second time visiting this center and on both occasions I was treated fairly and with respect.
The pricing is slightl The pricing is slightly higher than others around, but due to the level of service that I receive, I continue to return. I always like to leave room for improvement when giving reviews. I was satisfied with the service and very thankful for the ease and quickness of the service. The service is always done with professionalism.
The staff informs you about everything that is happening and inform you of avai The staff informs you about everything that is happening and inform you of available options. They are extremely friendly and professional. I always enjoy my visit to Valvoline it's quick, easy, and cost effective. The upsale is ridiculous. I am the son of a mechanic. I grew up in the shop. I was absolutely thrilled with this experience. I manage employees and I manage employees and customer service is paramount in my life.
I was blown away by the customer service. My wife and kids were quite impressed as well. Fantastic process. Mike R. They took good care of my car. I used to work very close to this location but now work further I used to work very close to this location but now work further away. Richard B. The technicians worked well as a group or courteous and explained everything.
They offered great customer service. Price is too high for what you get. Custom service, and the ability to stay in car while service is provided. Quick, easy, friendly service. This is how you keep customers. Great Job all the way around. Thank you. Mike was awesome! He explained why I need the rear differentials serviced! And rotated my tires! Felt very comfortable with Felt very comfortable with his recommendations!! This is my fourth time visiting and as always the staff was very courteous and pleasant. The turn around time was very fast. I was not pressured into purchasing any additional services than what I went in for and I was given a list of recommended services at he end which was very helpful.
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Patty S. Went in between a Dr. Knowing I would have plenty of time. Love staying in my car Going to give my coupon to my Sister I have trust issues. I feel like I can trust these professional people at this Valvoline. They were friendly and nice. My Car i My Car is running well. Happy Wife. I have written I have written reviews on Yelp and have sent quite a few of my neighbors there as well.
Kudos to the Valvoline Team that location! No Smoking! A technician was smoking just outside of the building in front of my car. I HATE cigaret smoke and it was coming right in my wi I HATE cigaret smoke and it was coming right in my window while I was basically stuck with nowhere to go to get away from it.
I very strongly suggest employees not be allowed to smoke anywhere near the building! Quick service,friendly, knew their job. LuAnn V. Team was courteous and took pride in working on my vehicle. Staff was outstanding, service time was significantly better than expected, price was below my expectations. Mike Mc. Edward H. The staff was friendly, knowledgeable, and courteous. Work was handled quickly and efficiently, all work was explained completel Work was handled quickly and efficiently, all work was explained completely. Alfred E. Had I known you have a waiting room, I would have waited in the waiting room as my car as well as the bay were to hot for comfor Had I known you have a waiting room, I would have waited in the waiting room as my car as well as the bay were to hot for comfort, while waiting for the service to be completed.
Jim K. Friendly, knowledgeable service people. Wait was hour and half from time I got there till I left. I had already waited that long for AAA to jump my car. Chris p. Fast service, courteous people and professional attitude. B Dub. Everyone was very professional in the way they acted and the way they looked.
I overheard the store manager telling one of his g I overheard the store manager telling one of his guys that he was going to train him on upcoming certifications soon. Everyone was wearing their appropriate safety gear and employing safe practices. They seemed to be very focused on their tasks. Jerry C. Polite, quick and both individuals I dealt with were extremely knowledgeable. Arlene F. Service was quick. Guys were very nice. The people at this location are so awesome!!! D and R. I think the service is expensive and I was not really prepared for a oil change.
Kim w. Overall experience was very good, the service techs were professional and courteous. Will be returning. A little pricy but I needed to go somewhere they I could get a quick oil change. Dave L. I waited behind only one car to get it. I waited for about 35 minutes. Once in, it took about 25 min for a simple oil change. No one seemed to be in a hurry. Overall experience professional and knowledgeable staff, excellent service and very efficient. Deb W. I was highly satisfied with your service.
Larry W. The employees were very polite, mannerly and very professional and well trained in their work. I felt very relaxed with them and I felt very relaxed with them and trust them fully. It was a very nice experience as it has been in the past. I would recommend them to everyone. The in and out time dose not take up a lot of your day and on your way.
What they do for me is much appreciated. Job well done. Thank you Larry. That is the only reason I am upset. No thank you. Great service and recommend appropriate services needed. Nan P. Everyone was courteous and very professional!!! Dog mom. Prices were a lot more than I expected, I think the prices are just as high if not more as going to a dealer for services. Great service. Ken, the store manager, is great.
Jerald was absolutely great. He is a sweetheart that always takes great care of his customers. Satisfied Customer. Very efficient and professional operation! Linda U. Quick service. Employees were very friendly and knowledgeable. Great experience. I will return. Staff is very professional and they do not pressure you with upselling. Quit easy professional friendly. J scott. Michael R. The professionalism and the service is extremely well served to the customer. Mario D. Very fast and efficient service. The staff are very professional and friendly. I return every year.
Paseobob C. Tried to sell me a battery based upon their determination the battery was under the required cold cranking amps. Also said I ne Also said I needed services because of cars mileage and car fax records. They should ask customers about prior services to vehicle before making recommendations. I get vehicle serviced at a location not using the car fax system. Well even tho I was In a rush cause I had to get to work they were very friendly and nice and the time promise by my advisor was Well even tho I was In a rush cause I had to get to work they were very friendly and nice and the time promise by my advisor was accurate.
They gave me my options and I was not push into a whole other way. Very happy with service. Mark O. Timeliness; takes much less time than the dealer and the quality of service is good. Top not service not impressed air filter not in stock. I don't understand why?? Miryam Dedios. They were very nice and professional at their job I felt very comfortable there I felt welcomed!
I feel the price for the service was too high. Connie A. Reed S. The people and the service is why I use Valvoline. My time in the service bay was about 45 minutes. In the past my oil changes have taken about 30 minutes. Bill S. Professional, courteous service. Gail G. Needed radiator flush and oil change. Was in and out quick, received recommendation for future services with no pressure. All s All staff friendly and efficient well staffed professional prompt service overall. In and out with no issues. Michele W.
The Supervisor "German" was very courteous, explained everything, service was fast and efficient, showed me the bad filters, off The Supervisor "German" was very courteous, explained everything, service was fast and efficient, showed me the bad filters, offered the current special for both filters. Dave V. Technicians had trouble securing cover on air cleaner. Third tech finally got it. Brian B. The staff members greated us immediately upon arrival. They were efficient, polite and thorough with our required service.
Tyler was very good. A New Customer. Very efficient and knowledgeable staff. I thought the blended oil was a bit expensive, but in the long run it is probably bett I thought the blended oil was a bit expensive, but in the long run it is probably better for my high mileage car. The technician explained and provided information about my specific vehicle with price comparison which I thought was good. All This will encourage me to return to this facility in the future. I love that I can eat my lunch in my car and get my oil changed at the same time all during my lunch break!!
Henry C. Price hike for custom oil and filter. No thanks i can do it myself. Used to be worth the value to let you all do the change; Used to be worth the value to let you all do the change; not anymore. The staff was fast and efficient once inside fast and well choreographed service. My service is always speedy and I am out and on my way. I appreciate how I am given a discount even if I am not able to pull up I appreciate how I am given a discount even if I am not able to pull up the coupon on my phone. The guys are courteous and helpful, and I enjoy having my oil changed there.
Brian W. You're guys put air in my spare tire that was not easily accessible. Very much appreciated. The Person that helped me was very helpful.
He knew how to reset my maintenance light and I just recently got four new tires and He knew how to reset my maintenance light and I just recently got four new tires and he informed me about the nitrogen green cap in my tires and what not to do. It is much more convenient go there than go to lexus and wait for 1 hour for a oil change.
I was in and out pretty quick. All good price was a little high. Andrew F. Overall great. Robert S. The staff was very knowledgeable and explained everything to me in detail. The manager even came by and introduced himself. Overall I was very satisfied and will always come back to this location. The workers were very educated and were able to help me with everything I needed done on my Jeep. They were very sociable and th They were very sociable and the service was great!
Efficient, professional and friendly service. Easy to deal with. Service team was helpful - even with me having a "plate" covering my oil tank, I was still in and out in 20 minutes. Larry P. They were ready and waiting the team got me in and out quickly and provide excellent service. C- beach. The price was higher than what I normally pay at the Hyundai Dealership. Chris h. I feel the quality of the employees is going down hill. Lois f. Outside wait was over 30 minutes. Lauren r. Quick and never had to leave my car and they informed me of one of my tires that just so happened that I was driving on for quit Quick and never had to leave my car and they informed me of one of my tires that just so happened that I was driving on for quite some time with 70 lbs pressure then when Wells Fargo decided to shut down they were patient and waited for me to get my paying in order and it was a good environment not any pressure the whole time.
Stephanie n. Great service once I got inside and the people were very haepful and nice. Explained what they were doing. They operated with safety first approach.
Friendly but business like approach. Easy to do busine Easy to do business with. Kim R. It was extremely quick I had a coupon so the price was very reasonable the staff was quite friendly. Cindy from Crunchy Cleaning. People were nice enough Very nice. I felt kind of up-sold, but not overly s I felt kind of up-sold, but not overly so. Not a good enough knowledge of how all the oil options differed They all did good job but one thing every time I go many service they tend Checking lights say they will replace club but never They all did good job but one thing every time I go many service they tend Checking lights say they will replace club but never did I find that strange when they say let check lights work so they found one was not working I paid Work was done quickly and well.
Bill no bill. I was told no more paper receipts. Had to wait to get home to look the bill over. And check my email. Ann K. Friendly and prompt, professional. I have been using this service center for years. I have always been satisfied with the group taking care of my auto. I have gone I have gone in to have a headlight replaced. Another time to check my tire pressure.
Took care of the problem each time. That means a lot to me to feel I can go in with an issue. Sue Wheaton. Tom W. Tom S. Michael was very informative and went into great detail about the service. John D. Great value. I have a second vehicle that needs it's oil changed. I'm finished with dealership service departments.
Thank you! Pat O. My oil light came on even though the sticker said I still had miles more. They showed me my oil was fine. They did a cou They did a courtesy check on a couple of things and checked my tire pressure. Everything was fine and they sent me on my way! Felt rushed.. Even though not busy. Even though it wss a busy Saturday morning, the tech greeted me upon arrival and didn't make me feel like a nuisance. I apprecia I appreciate that and it's why I always choose this particular shop.
Kitty S. This is my go-to place for my oil change. They are always fast, efficient, unfailingly polite and this visit was no exception. Both people who serviced car seemed very knowledgable, very friendly, very informative. Autowork customer. Attendant was very nice and informative, service was quick. Bill Q. Very professional technician took care of me. My first experience in Florida. Very upfront anf honest. Offered other services bu Offered other services but not too aggressive.
Checked tire pressure and all fluids. Jimmy F. Sevice was fast, technicians very nice. Tended to my needs in a respected way. Don Canfield. I waited along time in line but the tech. Was very friendly and explained the communication between the pit and the guys on grou Was very friendly and explained the communication between the pit and the guys on ground floor as a safety exercise and quality control. And in a previous life a mechanical supervisor on a kraft mill zenith large crews I could relate and understand there actions.
Must say that in Wisconsin an oil change is full service and cheaper and includes checking and topping off of all vital fluids. For my Florida oil change I received and oil change and they checked my tire pressure and lights. I stopped in at this location as it was convenient on the day I was running errands. Chances are I will find a new place the next time my oil needs changing. Sheri B. This is the second time I have used Valvoline. I was fortunate to have the same service agent.
He said he has been there 12 ye He said he has been there 12 years. He is excellent. I should have asked his name. Julie B. Meghan S. The guys that took care of me were so awesome! Tyler and his team were very friendly and professional!
Bellows Falls, Vermont
It was super quick and the staff was very informative and friendly. So I used to frequent the Naples location, and my last few visits were awful. One of the employees literally screamed profanity One of the employees literally screamed profanity when I pulled up because it was an hour before close. I just moved to lee county and was overdue for my next change. The whole crew at this location are absolutely wonderful!!
They were informative, friendly, accommodating and understanding about what I could and could not afford during my visit. Not only do I intend to return to this location, I am referring everyone I know to do the same. Staff polite, quickness. Ryan k. The tech helping me was fantastic. Wish I New his name. My service tech was very friendly, knowledgeable and took the time to explain things to me. They were very quick! Since my first Since my first oil change at this location, I keep coming back because each experience is really great!
The one and only problem is price. Jim H. I came at a busy time and had to wait. This store is always busy because it is a great store to use. The staff is always very fr The staff is always very friendly and professional. Whenever I am in Ft Myers I get my oil changed at this location. The crew knows what needs to be done and how to do it. Computerized records on my vehicle provide a record of service.
Janice M. All the service staff were great! Everything was handled quickly and efficiently. I have been here before and will go back agai I have been here before and will go back again for all my oil changes. Very prompt, friendly and an overall a great experience. Tyler was great and explained everything in detail. I will be back and my family will all be stopping in too! Frank S. Your employees were friendly and very helpful. Michael carter. Very professional and very nice! Great customer service - just a bit surprised at the cost of the oil change.
All employees were friendly and really polite. I've never had an unpleasant experience with this location! Been coming here for over 5 yrs. Very satisfied with your service and friendly employees. Dale S. Kept me informed, professional. Quick, stay in the car, cheaper than my last discount oil change. Always courteous, quick, and professional. They did forget to put back on one of my valve caps, however. The Tec who serviced my car was very knowledgeable and showed concern for doing his job correctly.
Friendly very informed staff. Charlie B. Bill F. Knowledgeable and engaging employees. L Smith. Service was fantastic!! Hank K. Bryan G. Slideguard on my front bumper was broken and they removed it for no cost. Dale K. I have brought my own oil for years because I prefer to pick my own brand and type of oil. I have always been charged between I have always been charged between 24 and 25 dollars with an oil filter install.
The attendant and manager told me the price is now the same as a full service oil change at 43 dollars and change even though I supply my own oil. That 's quite a ripoff in my estimation that I pay the price of a full service oil change when your company does not have to provide the oil.
That is corporate complete lack of regard for your customers. Worked with what I needed. The price is absolutely ridiculous! The Ford dealearship offers synthetic oil, filter I will not be back nor will I recommend. Shame on you Valvoline. I have been coming here for my oil change , I like it is fast, don't have to get out of my car I was dissatisfied with being charged I had a coupon and thought the oil change was the price and then ther I had a coupon and thought the oil change was the price and then there were additional charges for extra oil.
I thought it was strange. Tricia D. Phil who is the assistant manager at the Fort Myers Florida Valvoline was friendly, knowledgeable and helpful. Team worked we to Team worked we together and were polite and respectful of each other and the customers!
9002 Rolfes Road, Fort Myers, FL
Will be back for sure. I have a difficult to get to in cab filter a I have a difficult to get to in cab filter and the technicians were able to get it out and replace it. There was a slight problem with the removal of this, but Valvoline customer care and the location worked quickly and efficiently to get the issue resolved. Since moving down to SW Florida in January, this will be the only place we will trust. If highly satisfied you would have no room to improve. I have had more attentive service at other places over the years. Oil upgrade was pushed on me as well as a tire rotation.
I was basically told if I did not upgrade my oil that my transmission w I was basically told if I did not upgrade my oil that my transmission would go bad even though the showed me the computer saying the conventional oil met or exceeded standards for my vehicle. At the end he did I needed a tire rotation, I said I would prefer not to rotate my tires. He then went into a long explanation about how my tires needed to be rotated and would need replaced in six months if I did not do the rotation.
Even when I said that was fine and I would just replace the two front ones when needed, he told me I was wrong for doing it that way. I like Valvoline oil and service is fast. One of the attendants, the assistant on the top floor was not friendly. Upon arrival to the service station, one station was occ Upon arrival to the service station, one station was occupied, the other 2 were open. The assistant saw that we pulled up and did not acknowledge my arrival or to which station. I pulled up to the empty station and awaited further guidance.
I waited about 3 minutes at which she finally acknowledged my arrival and signaled me to wait in the center station the occupied station. I did this. She went behind a computer and no longer signaled or greeted. She was mildly rude. The other attendant was the one to greet and assist. They were the only 2 on the top floor not sure how many underneath. Pizza Dave. In the past I had some problems with the service, It was mainly taking off my oil filter that they had installed from the time b In the past I had some problems with the service, It was mainly taking off my oil filter that they had installed from the time before.
They told me they were training a new guy and that was the problem. That was a lye I was in the truck and I herd them having a hard time removing it. I wasn't planning on coming back after that. However I'm glad I did because they were right on this time The service is fast and the service includes checking tires lights fluid levels.
Staff is always very nice. Archie A. The service was courteous and efficient, staff friendly and focused on the job at hand. Great service went above and beyond to answer my questions. Staff is courteous and thorough. Next in line. Claudia R. I was on vacation from Houston and because of the experience here that was awesome I will be going to the one by my house in Hou I was on vacation from Houston and because of the experience here that was awesome I will be going to the one by my house in Houston.
Saw 2 different techs looking at thier phones. One even went over to show someone something on thier screen. Id rather the attent Id rather the attention be paid on the job under my hood. Finding the entrance to the oil change was a bit of a problem. Nancy C. They take time to answer questions. Quick,, professional, hassle free, very pleased.
The employees were great! Very helpful and friendly! Quick, friendly, competent service. Wish they had nitrogen for tires. Gail Tree. Gentleman was really nice and explained everything. I was pleased to have a woman doing some of the service on my vehicle. Knowledgeable, efficient and courteous. Good team at this location! Great attitude, courteous and well mannered! Mike H. Phil, the assistant manager is always great to deal with: friendly, helpful and provides good info on optional services. All his All his staff are likewise prompt and friendly.
A very well run shop! Fast courteous service. Knowledgeable staff that are very informative about the status of my truck. Carole D. Had to wait for service because there was only one technician underneath doing the oil changes for 3 cars. Robert J. The staff was Friendly and kept me well informed about my car.
They even took the time to check my tires. I will always choose V I will always choose Valvoline! Nancy B. Myers, Fl. Good as I may know what had happened to my car. Everyone I came in contact with at the Valvoline Were very professional, polite and willing to help. I think you have some reall I think you have some really great employees at the two Valvoline locations in my area. Joe byrne. They are convenient for me.
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Jessica S. Service was spectacular and everyone was very nice. Interaction with the service staff was great. Great people. Talked me through what was needed. Grace T. Good service, friendly staff, efficient work. Everyone was super friendly, and very thorough. Bella s. It was an over priced oil change that I was not expecting. I can I can here because I thought they make sure my car was ok but they just did the oil change and over charged me. Everyone was friendly and very detailed about what they were doing. Francisco H.
Prompt and professional service. Exactly what I was looking for. The young man who took care of me above ground was personable, knowledgeable and generally just a pleasure to speak with. The man who spoke with me was informative without the pressure sales feeling.