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The morning after I took possession of the vehicle, I went to pair my phone with the bluetooth system and noticed that the bluetooth kit that had been installed was not the Subaru Bluetooth Connectivity option but an aftermarket option! Not only that, but this aftermarket option was installed on the passenger side of the center console, not within clear reach of the driver, and looked like something that one would get from some third rate 'back-alley' garage!
Certainly not what one expects to see in a brand new vehicle! That evening I stopped by the sales department and spoke with the sales manager. I explained to him that I was very annoyed with the installed aftermarket bluetooth kit, that it was not the SUBARU kit I had expected and that I wanted an explanation. The sales manager stated that as I had not specified that I wanted the Subaru OEM Bluetooth Connectivity Kit, they had instead installed an aftermarket kit and that this was their standard practice. The sales manager took the position that it was unreasonable for me to make such an assumption: "You assumed wrong".
He then stated that he would not discuss this any further until he had a chance to speak with my sales person the next day and that I would receive a return call by pm.
I did not receive such a call and called back several times between 2 and 4 pm; each time being told that neither my sales person nor the sales manager were available. I finally did get in touch with the sales manager that afternoon and he reiterated his position that as I had not specified OEM accessories I should not, indeed could not, have expected OEM parts be used. He also stated that I had "negotiated a price so low that he was going to make very little if anything off this sale"; that included giving me the options I had asked for 'at cost'.
He stated that when during the negotiations, the salesperson came back to him to say that I wanted a better deal, the only way he could do that was to use the non-OEM bluetooth option. Clearly, therefore the original price offer, even in the sales manager mind, was based on the OEM part. I stated that I was not willing to pay extra for something I believe I should have received in the first place, and that I wanted to think it over; I was not happy with either option.
A few days later, I called back and spoke with the salesperson. I asked him to find out whether, when moving the button, the console plate to which it was mounted would also be replaced or whether that would leave a hole. He stated he did not know but would find out and call me back. He called back and said that the plate would not be replaced and moving the button would leave a hole, this would be filled in somehow, but would probably be visible.
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This of course is simply not a reasonable option on a brand new vehicle. I chose the latter. I now have a daily reminder, every time I get into my car, when I see that Bluetooth button, to never do business with Balise Subaru again and to relay this experience to others as a warning: When doing business with Balise Subaru, let the buyer beware!
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I went in to trade and buy a used car. I never hagled price or anything , I walked up to a sales person, pointed to the car I wanted and pointed to my trade. I told them my max payment had to be Everything was smooth and great. OH and it is because they made a mistake. Now i hav 6 days left on temp plate and still argueing with them.
ZThey have hung up on me, not called me back, been rude. We found a vehicle we were interested in on the Balise Auto website and placed a call.
From the very beginning, we were treated with a level of professionalism and honesty rarely encountered when purchasing a vehicle. Our salesman William was upfront and honest in answering all our questions.
He put is so at ease that we didn't hesitate to make the hour and a half drive down to see the vehicle. From the moment we were greeted at the dealership, the staff was over the top in making us feel welcome and that it was their sole concern that were comfortable throughout the purchase.
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The vehicle itself was detailed to the nines, unlike other dealerships we had gone to where the vehicle isn't "gone through" until someone has agreed to purchase it. We received a fair amount for our trade and the vehicle we purchased was priced well. We were able to finish the deal in one visit and drove away in our new to us vehicle the same day. I would have absolutely no hesitation in recommending this dealership to anyone in the market for a new or used vehicle.
Reason for reporting the review: Select If you neeed help you can go to your local fire department and they will help you place. Where most dealerships have 1 Master level technician on staff Anchor has To create Review Anchor Subaru review we checked Reviewanchorsubaru. Subaru of Gwinnett has many ways to keep your car fresh and your driving experience exceptional, and that's why we offer drivers from the Atlanta, Cumming, Duluth and Kennesaw, GA, area with a quality auto repair and Subaru service center.
We want to thank you for your service and when you come into Anchor Subaru or Anchor Nissan we will give you a Special Military discount on any parts you purchase and any service you have done by our service department.
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